Rayark Personal Information and Privacy Policy
Dear User,
Thank you for using our website and services. We, Rayark Concept Inc., and our affiliates (hereinafter “Rayark”, “us”, “we” or “our”) dedicate to protect your personal information and privacy while providing the best quality services, website and information (together hereinafter “Services”). In order for you (hereinafter “you” or “User”) to use our Services, we need to process some of your data. Before you begin to use Rayark’s Services, please read the following details and explanation of the <Rayark Personal Information and Privacy Policy> (hereinafter “Policy”) carefully. By using the Services, you are expressing your agreement to this Policy and the processing of your data, including your personal information, in the manner provided in this Policy. If you do not agree to any of these terms, please do not use the Services. Thank you for your cooperation.
1. The Scope of Policy
1.1 This Policy applies to all personal information you provide to us and all information we collect through our website, Services, or any social media and email; including but not limited to personal information you give us when you report a problem to Services and data collected automatically about your activity as a user of Services. In accordance with the minimization principle of collection, we will only collect personal information to the extent necessary to provide you with the Services and to fulfil your requests.
1.2 This Policy does not apply to the website links to other related sites excepting Rayark’s website, it also does not apply to any other third-party who is not entrusted or engaged by Rayark. If you would like to know the privacy term of such third-party, please review the privacy term on such third-party’s website.
2. Collection, Processing and Use of Personal Information
2.1 In order to offer you the best interactive Services, we may ask you to provide necessary personal information, and we may collect and use such personal information in electronic or non-electronic manner worldwide for specified purposes relating to our business operation. We will not collect or use your personal information for purposes other than specified purposes (defined hereafter) unless otherwise agreed by you.
2.2 Your personal information will be collected and used for the following purposes: identification and authentication, account access and account management, organization and synchronization of information between your different accounts, providing records to your inquiry, contact, provision of products, provision of maintenance, push notifications, providing marketing information, notifying about the change to Services, payment verification and confirmation, making refund, other services you have requested, provision of information relevant to your chosen products and services, provision of advertising and promotional materials by us, improvement of services, conducting surveys, fulfillment of any contractual obligations, legal obligations, accounting obligations or the like, research and analysis and reporting, any legal or accounting purpose, and any other purpose related to our business operation.
2.3 Personal information is information that is practicable for identifying the individual to be directly or indirectly ascertained. We may collect and preserve your data or personal information such as your name, email address, contact information, account name, the times you use our Services, birthday, gender, your location, IP address, Cookies (a small bit of record-keeping information that web sites often store on a user's computer. Cookies are not intended to include people's names, or other information that is directly identifiable), specific details about your use of social networking and Services (for example, if you have linked the Services to your social networking account like Facebook, twitter and the like, then we may acquire some of your information through your social networking account), account and trade information while you are using the interactive Services including but not limited to sending email to our service department, filling out questionnaires, applying to open an account, leaving a message, or paying for your purchases. We may provide your personal information to our business partners if it is necessary for our business operations (including but not limited to the credit card company, freight forwarder, convenience store you choose to pick up the products) and we may also obtain your personal information from our business partners if necessary to achieve a specified purpose. In general, the server automatically records some information and relevant act, including but not limited to your IP address using the connection device, the use of time, a browser and select data records, as we enhance the Services reference. These records are only for internal use and may not be able to identify a specific person. In addition to internal research, we will publish statistical data as needed, but such publication does not involve specific personal information.
2.4 If you contact our technical or customer support, we may process other data required to help you with any queries or support matters, such as data collected in crash logs that are gathered by your device or the technical parameters of the device you use.
2.5 We might process some aggregated and general non-personal data on user behavior (e.g. sales per region) with third party partners who work with us to provide Services to you in order to support, improve or amend Services. We may also share non-personal data with data analysis services to help us run and improve Services.
2.6 If you are providing personal information other than your own, then you must guarantee that such person acknowledges and agrees to all the terms and conditions of this Policy and agrees you to provide his or her personal information to us.
2.7 If you refuse to provide us your up to date and correct personal information when required, you may be refused access to the Services temporarily or permanently.
3. Policy on Person Who is Limited in Capacity to Make Juridical Acts
3.1 We do not knowingly collect or solicit personal information from persons who are limited in or without capacity to make juridical acts. If you are a person who is limited in or without capacity to make juridical acts, please register or attempt to register for any of our products, services, websites and applications or send any of your personal information to us if and only if you have acquired prior consent from your guardian, such as your parents. We will not take any actions to verify the age you have provided us.
3.2 If you are a guardian and you believe that we might have collected personal information from a person who is limited in or without capacity to make juridical acts whom you have responsibility for and would like to request us to delete the personal information of such person, please contact us by email.
4. Protection on Personal Information and Data
4.1 The data Rayark collect from you will stored on our secure servers. Rayark will use reasonable commercial endeavors, including administrative and technical measures, to safeguard your personal information from unauthorized access, use, alteration, disclosure or destruction. All of our servers are equipped with firewalls, antivirus systems and other related information security equipment and the necessary security precautions to protect the website and your personal information. We restrict access to personal information, only authorized person who are subject to strict contractual confidentiality obligations may access to your personal information, and such authorized person may be disciplined or terminated if they fail to meet these obligations.
4.2 Although we make good faith efforts to store the information collected on the service in a secure operating environment that is not available to the public, we cannot guarantee the absolute security of the information during its transmission or its storage on our systems. Further, while we attempt to ensure the integrity and security of our network and systems, we cannot guarantee that our security measures will prevent third-party "hackers" from illegally obtaining access to this information. We do not warrant or represent that your information will be protected against, loss, misuse, or alteration by third parties. No method of transmission over the internet, or method of electronic storage, is 100% secure therefore, we cannot guarantee its absolute security.
4.3 We will retain your personal information only for as long as needed in order to fulfill the purposes outlined in this Policy. In certain special cases, a longer retention period might be required by law, such as for tax reasons, accounting purposes or other legal requirements and obligations. When we will no longer require your personal information in order to provide Services, we will either delete it or anonymize it.
5. Rights on Personal Information
5.1 You may exercise the following rights by providing us written notification, however, we may charge you necessary fees in regards to your request:
A. any inquiry and request for a review of the personal information;
B. any request to make duplications of the personal information;
C. any request to supplement or correct the personal information;
D. any request to discontinue collection, processing or use of personal information; and
E. any request to delete the personal information.
5.2 We may reject your request if it conflicts with our legal or contractual obligations.
6. Policy on Sharing Personal Information with Third Party
6.1 Unless otherwise specified in Section 3 of this Policy and unless required due to legal or contractual obligations, we will not provide, exchange, lease or sell your personal information to other persons, organizations, private corporations or public institutions.
6.2 The “legal or contractual obligations” referred in the preceding paragraph includes but is not limited to the following circumstances:
A. with your consent;
B. when in accordance with law;
C. when it is for national security or to promote public interests;
D. when it is to prevent harm on the life, body, freedom or property of you;
E. in order to avoid serious damage to any other person;
F. when such use may benefit you.
6.3 Our website and Services may content links to a third-party’s website or software; you may connect to such third-party’s website or software by clicking the link. However, this Policy does not apply to such third-party website so you must read the personal information protection policy of such third party to protect your own personal information.
7. International Data Transfer
Our Services is mainly provided through internet; hence it is will be available worldwide by its nature. Your data can therefore be transferred to anywhere in the world. Because different countries may have different data protection laws than your own country, we take steps to ensure adequate safeguards are in place to protect your data as explained in this Policy.
8. Changes and Updates to this Policy
We may occasionally update this Policy to reflect changes in our company’s service and customers’ feedback; the amended terms will be published on our website. We reserve the right to change the terms, conditions and notices under this Policy, with or without notifications to you. We encourage you to periodically review this Policy to be informed of how we are protecting your information and rights. You are responsible to read and abide by the latest version of the Policy. Your continued use of the products, websites and Services provided by us constitutes your agreement to the latest updated Policy and any updates.
9. Language
This Policy may be translated into different languages for your reference only; if there is any inconsistency or ambiguity between the Chinese version and the other language’s version, the Chinese version shall prevail.
10. Contact Information
If you have any enquiries or concerns about this Policy or our practice, please contact us by email at concept@rayark.com.
Rayark Concept Inc.
Address: 1F., No.45, Dongxing Rd., Xinyi Dist., Taipei City 110, Taiwan (R.O.C.)
Phone: +886-2-8768-2997
Last updated: December 25, 2020
